This bilingual position has been developed to assist with all COVID related calls and duties in an ongoing effort to slow the spread and prevent it from entering our workplace. This position reports to the Safety Manager.

DUTIES AND RESPONSIBILITIES

• Complete accurate documentation of all COVID calls.
• Complete contact tracing and case management in support of COVID-19 emergency response efforts.
• Conduct interviews of individuals with confirmed or probable COVID-19, discussing symptom onset to determine window of exposure risk for close contacts.
• Communicate promptly with individuals who have been identified as close contacts to review company protocols, including quarantine.
• Responsible for coordinating all COVID-19 testing.
• Daily follow-up of affected individuals by phone to monitor progress and ensure they have completed required or recommended actions.
• Communicate plans of action with department management who have affected employees.
• Assure confidentiality throughout the process in a manner that preserves the privacy of all involved parties.
• Report to the Safety Manager to update daily statistics and areas of need and concern.
• Answer questions of employees regarding symptoms and processes related to COVID-19 and the company protocols.
• Maintain updated records with plans, notes, and appropriate forms to track positive cases, quarantined individuals, and when they may return to the workplace.
• Analyze records of individuals to identify clusters and determine areas of concern.
• Assist, as needed, with testing/vaccine clinics and other COVID-related emergency management duties.
• Research law changes and updates and communicate findings to the Safety Manager.
• Arrange transportation for employees experiencing symptoms at work.
• Participate in COVID meetings and trainings.
• Perform all duties within HIPAA regulations.
• Create reports for management as needed.
• Liaise between medical clinics and supervision with discretion and professionalism.
• Adhere to policy and procedures during all activates.
• Able to adapt to continuous procedure changes.
• All other duties assigned.

QUALIFICATIONS

• Able to manage multiple priorities
• Detail oriented
• Experience working with Excel and other Microsoft programs
• Familiar with office machines (fax, copier, scanners, etc.)
• Strong verbal, written communication skills in English/Spanish required
• Ability to communicate effectively to a variety of audiences, including members of management  
• Ability to be a team player; support and assist team members

• Ability to sit or stand for long periods of time

• Confidentiality is a must
• Excellent customer service skills
• Willing to learn new procedures on a regular basis
• Occasional overnight travel to Yuma and Brawley
• Clean driving record
• Ability to work in outdoor settings