Summary/objective:

This role is the first tier of support for IT solutions.

Essential functions: (to include supervisory responsibilities – if applicable)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Configure, set-up, maintain, and troubleshoot:
    • Desktop PCs and laptops
    • Smartphones and tablets
    • Virtual desktop PCs
    • Cooler scan guns
    • Field scan guns and printers
    • Printers and document imaging scanners
    • Desk phones and extensions
  • Research IT Solutions (software programs and services).
  • Create company tutorials, from scratch or a template, for IT solutions (software programs and services) that IT has in place.
  • Maintain inventory of hardware, software, and licensing.
  • Set up and deploy software installations (both attended and unattended)
  • Perform reoccurring I.T. Support Specialist daily and weekly tasks (check IT systems in place for proper functionality).
  • Maintain the IT storage area. Set up e-waste through a third party and monitor its completion.
  • Create trouble tickets with support for various systems and send in equipment for repair when necessary.
  • Consistent attendance is mandatory
  • Other job duties as assigned

Additional functions:

  • N/A

Competencies:

  • Self-motivated
  • Works well independently as well as being a team player
  • Excellent communication – verbal, written, active listening
  • Complex thinking/problem solving skills
  • Excellent customer service
  • Excellent team player

Work environment:

  • Mostly indoor with occasional outdoor work
  • Hours of work: 8:00am to 5:00pm, M-F, overtime and weekend work as required
  • Participate in 24/7 on-call rotation (approximately one week each month)

Physical requirements:

  • See separate Physical Requirements document.

Travel required:

  • Occasional day trips to Mexico
  • Occasional overnight travel

Required education and experience:

  • Must have excellent customer service skills on the phone and in person
  • Works independently with minimum supervision
  • Must thrive in a fast paced environment and handle pressure while managing multiple tasks.
  • Associate degree in an IT or computer science related field
  • An equivalent combination of education and experience may be considered.

Preferred education and experience:

  • IT helpdesk experience preferred
  • Certifications in Comptia Network+, A+ preferred

Additional eligibility requirements:

  • Upon hire, must provide documentation of eligibility to work in the United States

Affirmative Action/EEO statement:

We are an Equal Opportunity Employer – The Company assures equal employment opportunity with respect to recruiting, hiring, training, compensation, transfers, and promotions. All Company practices will be administered without regard to race, sex, pregnancy, childbirth, and medical conditions related to pregnancy and childbirth, age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of FMLA leave, disability, marital status, medical condition (cancer and genetic characteristics), genetic information, national origin, gender, gender identity, gender expression, sexual orientation, military or veteran status or any other characteristic protected by state, federal or local law in terms and conditions of employment. Information provided on this application will not be used for any discriminatory purpose.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay range:

$22- $26