This individual is responsible for managing all aspects of workers’ compensation claims for all districts, providing timely notification and communication with employees, supervisors, and insurance carrier regarding claims, maintaining OSHA injury/illness logs, assisting in safety training programs, and providing administrative support to the Safety/Workers’ Compensation/Training Manager.

Essential functions: (to include supervisory responsibilities – if applicable)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Establish and maintain a good rapport with co-workers
  • Inspire a safety culture that creates a safe work environment throughout the organization
  • Keep current on changes in the Workers’ Compensation system in California and AZ
  • Manage workers’ compensation files for all work injuries in the organization
  • Guide, train and advise management on proper injury investigation techniques and completion of incident report forms
  • Receive, review and process all injury reports in a timely manner
  • Provide customer service to injured employees
  • Establish and maintain contact with injured employees and provide assistance with claims and obtaining healthcare
  • Communicate with current and prior workers’ compensation carriers, management, physicians, and attorneys to provide/gather information as needed to enable appropriate processing of claims
  • Assist departments in the determination of appropriate modified duty assignments
  • Conduct outreach visits to injured employees and their foreperson
  • Maintain OSHA injury/illness logs (300 and 300A)
  • Attend claims reviews of open claims with current and past carriers
  • Analyze claims and loss control data to identify injury trends and prevention
  • Maintain records using company’s ERP system
  • Prepare required and special reports as needed
  • Document translation English/Spanish
  • Meeting deadlines with complete accurate work
  • Data entry

Additional functions:

  • Maintain confidentiality of information
  • Maintain emotional control under stress; work with frequent interruptions
  • Follow safety protocols and emergency procedures


  • Communication- Written and Verbal
  • Customer Service
  • Empathetic
  • Detail-oriented
  • Flexibility/Adaptability
  • Multi-tasking
  • Teamwork

Work environment:

  • Mostly indoor with occasional outdoor work
  • Full time, Monday – Friday, 8:00am to 5:00pm and may include required overtime and weekends

Travel required:

  • This position is based in Salinas, CA or optionally, seasonal relocation to Yuma, AZ during the months of November through March

Required education and experience:

  • High School diploma or combination of equivalent education and experience
  • Bilingual and biliterate in English/Spanish
  • Excellent customer service skills on the phone and in person
  • Operation of standard office equipment, including personal computers, photocopier, fax machines, and must have strong knowledge of Microsoft Excel, Word, and Windows.
  • Organized team player who works well with a variety of people
  • Thrive in a fast-paced environment and handle pressure while managing multiple task
  • Ability to keep skill set current
  • Regular and consistent attendance is mandatory
  • Valid driver license and clean record

Preferred education and experience:

  • Workers’ Compensation experience preferred